Hybrid Client Systems Engineer I / II – Senior Deskside Support

at Farmers Insurance

• Job title: Client Systems Engineer I / II – Senior Deskside Support
• Job type: Full Time
• Experience level: Senior
• Salary: $79,360 - $141,250 per year
• Degree requirement: High School Diploma
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Phoenix, United States

About the role

• Client Systems Engineer providing advanced deskside support, including VIP service for executives. Addressing complex issues and managing projects in a hybrid work environment.

Responsibilities

• Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff.
• Handles complex technical issues and ensures minimal disruption to business operations.
• Manages major projects, develops customer training and technical documentation, and drives process improvements.
• Serves as a senior technical resource on the team, providing mentorship and guidance to peers.
• Participates in on-call rotation to resolve critical issues outside normal business hours for Executives.
• Collaborates internally and externally to deliver exceptional customer service.

Requirements

• Client Systems Engineer I: Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment.
• Client Systems Engineer II: Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience.
• Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, SAFe Practitioner (SP) – “SAFe for Teams.
• Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune), ServiceNow or similar ITSM platform, Active Directory & Group Policy.
• Special Skill Requirement: Strong and effective written and verbal communication skills.
• Ability to work under pressure and manage critical incidents during on-call shifts.
• Excellent customer service and interpersonal skills for high-touch interactions.
• Professionalism and discretion when supporting executives.
• Ability to lift and move computer equipment as needed.
• Ensure data integrity and security through compliance with corporate policies and IT best practices.
• Uphold strict confidentiality and security standards when handling executive data.
• Experience with MDM device management platforms.

Benefits

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance