System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- Client Systems Engineer providing advanced deskside support, including VIP service for executives. Addressing complex issues and managing projects in a hybrid work environment.
Responsibilities
- Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff.
- Handles complex technical issues and ensures minimal disruption to business operations.
- Manages major projects, develops customer training and technical documentation, and drives process improvements.
- Serves as a senior technical resource on the team, providing mentorship and guidance to peers.
- Participates in on-call rotation to resolve critical issues outside normal business hours for Executives.
- Collaborates internally and externally to deliver exceptional customer service.
Requirements
- Client Systems Engineer I: Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment.
- Client Systems Engineer II: Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience.
- Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, SAFe Practitioner (SP) – “SAFe for Teams.
- Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune), ServiceNow or similar ITSM platform, Active Directory & Group Policy.
- Special Skill Requirement: Strong and effective written and verbal communication skills.
- Ability to work under pressure and manage critical incidents during on-call shifts.
- Excellent customer service and interpersonal skills for high-touch interactions.
- Professionalism and discretion when supporting executives.
- Ability to lift and move computer equipment as needed.
- Ensure data integrity and security through compliance with corporate policies and IT best practices.
- Uphold strict confidentiality and security standards when handling executive data.
- Experience with MDM device management platforms.
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Software Architect responsible for designing cloud - native solutions for a global aviation leader. Collaborating with development teams to modernize messaging platforms.
Systems Engineer role at Xcelerate Solutions focusing on software development for DIA - NMEC Technology Platform. Engaging in Agile methodologies and mentoring junior engineers within a collaborative team.
System Engineer specializing in vehicle features and technical specifications. Engage with stakeholders and manage system integrations for automotive solutions in the UK.
Systems Engineer responsible for mechanical requirements management and interface control in complex aerospace projects. Leading technical deliverables and stakeholder engagement for missile systems.
Lead Systems Engineering Value Stream and manage a team of systems engineers at Northrop Grumman. Drive value stream integration for major defense systems development milestones.
Mid - Level Systems Analyst focusing on PABX virtualized support for Enghouse in Brazil. Analyzing incidents and ensuring system stability while collaborating with manufacturers.
Systems Engineer developing cutting edge ISR and aviation solutions at SNC. Researching, modeling, and testing advanced aerospace systems with a cross - functional engineering approach.
Senior Systems Analyst leading technical projects for modernizing banking collection platforms. Ensuring compliance and integration in financial systems with regulatory standards in Brazil.
System Engineer for Body Controls in automotive industry. Responsible for requirements management, system architecture, supplier coordination, and validation planning.