Manager at PwC contributing to digital transformation in Utilities through technology consulting and stakeholder management. Focused on creating strategies and providing technology solutions in a data - driven world.
About the role
- Support Engineer providing technical assistance for F5 customers with cloud-based solutions. Collaborating with internal teams to resolve issues and advocate for customer needs.
Responsibilities
- Fix reported issues and advocate for the customer.
- Collaborate with sales and engineering teams to provide support to resellers, service providers, and enterprise customers, as well as end users via telephone, e-mail, Slack, and the web portal.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies, and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure they can effectively resolve customer issues.
Requirements
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, network, or IT security incident management.
- IT Security or IT Operations experience with corporate customers in production environments.
- Experience driving efficiency, handling growth, and delivering results.
- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.
- Strong organizational skills and work well with contacts in various business subject areas.
- Strong understanding of Networking and Layer 7 Protocols.
- Familiarity with Container technologies (Docker and Kubernetes).
- Knowledge of Data Representation types (XML, JSON, and YAML).
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.
- Strong troubleshooting skills, independent, and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticated technical issues.
- Phenomenal communicator in English.
- Proven understanding of routing and switching technologies.
- Ability to read different scripting and automation (Python, Shell, and Ansible).
- Experience with Virtualization technologies.
- Bachelor's degree in engineering or equivalent practical experience.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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