Sales B2C support role for energy and internet products with responsibilities in customer acquisition and marketing activities. Involves collaboration with various sales channels and project participation.
EA
Hybrid Sales Support – EMEA Key Accounts
Posted 3 weeks ago
About the role
- Sales Support Specialist responsible for nurturing EMEA client relationships and providing tailored security solutions to drive revenue growth.
Responsibilities
- Process customer orders and quotes in SAP to specific SLA’s and customer requirement
- Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
- Field telephone calls as initial line support
- Support first line e-commerce queries
- Liaise with relevant departments to complete customer order, queries and complaints
- Maintain and update customer records
- Support commercial sales in dealing with customer support to close and grow sales
- Direct customers to the correct teams for technical support, account queries
- Manage sales transactions as per customers’ requirements
- Up-sell through attachments and complete solution orders
- Investigate and resolve issues, complaints and invoice queries
- Effectively communicate with both external & internal customers
- Provide an exceptional customer experience against all customer transactions
- Participate in ad hoc projects to further enhance the customer experience
Requirements
- Proven experience in an international B2B customer service or sales support role.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently and remotely, managing multiple accounts effectively.
- Fluency in English; additional languages relevant to EMEA are a plus.
- Proficiency in CRM and MS Office tools.
Benefits
- Competitive salary and commission structure.
- Opportunity to work with leading security solutions & Companies.
- Dynamic and international work environment.
- Development opportunities within a growing organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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