IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Support Specialist providing advanced technical support for end users in Atlanta. Handling escalated support issues and providing occasional onsite assistance at client or office locations.
Responsibilities
- Handle escalated support tickets from team, providing timely and effective resolution
- Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve network, connectivity, and security issues
- Support all business-critical applications
- Assist with onboarding and offboarding processes, including device setup and user account configuration
- Maintain accurate documentation of technical issues and resolutions
- Collaborate with leadership teams as needed for complex issues
- Provide onsite support 5 days a week: 1 day onsite (roaming locally around atlanta surrounding cities) and 4 days remote
Requirements
- 2+ years of IT support experience with additional 2+ years of advanced help desk experience
- CompTIA A+, Network+, or Security+ certifications (required)
- Strong knowledge of Windows environment
- Familiarity with network troubleshooting tools and security best practices
- Experience with ticketing systems, remote support tools, and documentation
- Excellent problem-solving, communication, and organizational skills
- Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)
Benefits
- Hybrid and/or remote work environment
- Paid Time Off including holidays
- Health Insurance with HSA plan option
- Free Dental and Vision Plan for Employee
- Disability & Life, among other insurance plans
- 401(k) with company match after 90 days of employment
- Employee assistance program
- Opportunities for growth in partner businesses nationwide
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