Service Engineer I at Providence managing and optimizing services supporting caregivers and business operations. Leveraging technical expertise to ensure quality and compliance in service delivery.
About the role
- IT Help Desk & Field Engineer providing remote tech support and guidance to clients. Collaborating with a team to solve technology challenges and ensuring excellent client experiences.
Responsibilities
- You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
- Providing remote IT support across a variety of systems and platforms
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Requirements
- Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience
- Previous MSP experience
- Reliable Transportation and Current Driver's license
- Strong aptitude for Customer Service
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Respond to emergency situations effectively, maintaining poise and focus
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
Benefits
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
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