Responsible for the lifecycle of the area's process methodology, facilitating communication and monitoring progress.
Facilitate meetings and workshops.
Lead process improvement projects.
Develop strategic presentations.
Other ancillary activities related to the position not detailed in this document, but inherent to the procedures, standards, and best practices of the service.
Requirements
Experience applying Lean concepts and continuous improvement.
Experience in process-based management.
Experience with agile methodologies.
Experience facilitating meetings.
Knowledge of project management.
Advanced Excel and PowerPoint skills.
Advanced process modeling tools (Visio, Bizagi, or Miro).
Previous experience with AI tools and automations.
Experience with flow efficiency processes.
Knowledge of SIPOC, swimlane diagrams, and relationship mapping.
Benefits
*Mandatory:* Completed undergraduate degree with a diploma duly registered, issued by a higher education institution recognized by the Ministry of Education (MEC).
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