Security Community Architect at Red Hat focusing on open source security and governance. Collaborating with stakeholders to implement security policies and enhance community engagement.
About the role
- Field Service Engineer providing technical support and system upgrades in cybersecurity for customers. Collaborating within the Lifecycle Services team to enhance security and performance using advanced technologies.
Responsibilities
- Perform system maintenance tasks and conduct performance evaluations
- Provide technical support to customers, lead investigations, and recommend solutions
- Deliver remote technical assistance (phone, internet) for system architecture and troubleshooting
- Participate in on-call shift-based services and emergency call-outs to ensure fast and efficient customer support
- Assist in design studies, hardware and software upgrades, and modifications
- Support project activities at customer sites, including system installation and application programming
- Provide on-site customer training for Emerson products
- Stay current with the latest technologies and products relevant to your role
Requirements
- A degree in engineering, networking, computing, or electronics control and instrumentation (or equivalent practical experience)
- Knowledge of IT/OT networking, cyber security, virtualization, programming software, operating systems, Active Directory, patch management, backup, and recovery
- Strong communication skills and proficiency in Italian and English, both written and spoken
- Extensive knowledge of network architectures, administration, core infrastructure components, wireless technology, and fieldbus systems (preferred)
- Experience with start-up and commissioning in process automation (preferred)
- Familiarity with network architecture, DCS systems, and field implementation (preferred)
- Willingness to travel frequently across Italy and occasionally internationally (preferred)
- Availability for non-office hours, including weekends, to support customers and perform call-out services (preferred)
- Associate-level certification for services performed on-site (preferred)
- Understanding of control and instrumentation theory, including control loop configuration (preferred)
- Knowledge of Emerson Process Management and Process Systems and Solutions products (preferred)
- Experience with automation and control systems in process industries (typically 2–4 years) (preferred)
- Valid driver’s license preferred (preferred)
Benefits
- Our commitment to ongoing career development
- Growing an inclusive culture
- Support to thrive through mentorship, training, or leadership opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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