Telephonic Nurse Case Manager responsible for managing telephonic care for members with chronic health needs. Working for Elevance Health to optimize health care across care continuum services.
Responsibilities
responsible for telephonic care management within the scope of licensure for members with complex and chronic care needs
assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum
Ensures member access to services appropriate to their health needs
Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment
Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements
Coordinates internal and external resources to meet identified needs
Monitors and evaluates effectiveness of the care management plan and modifies as necessary
Interfaces with Medical Directors and Physician Advisor's on the development of care management treatment plans
Assists in problem solving with providers, claims or service issues
Assists with development of utilization/care management policies and procedures
Requirements
Requires a BA/BS in a health-related field
3 years of clinical experience
Current, unrestricted RN license from the State of Georgia required
Multistate licensure is required if this individual is providing services in multiple states
Ability to talk and type at the same time
Certification as a Case Manager preferred
Experience with Microsoft Office and/or ability to learn new computer programs/systems/software quickly
Ability to manage, review and respond to emails/instant messages in a timely fashion
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