Account Service Manager Sr. at Elevance Health managing major accounts. Leading strategic planning and providing advanced account management against contractual obligations.
Responsibilities
Provides strategic planning and account management for large accounts
Directs and manages administration of contractual requirements and obligations
Manages new and renewal implementation processes for accounts
Interfaces with operations for smooth service delivery
Maintains ongoing account relationships at multiple levels in the customer organization
Makes recommendations for improvements to meet customers' expectations
Develops implementation processes and manages reporting processes for client retention and satisfaction
Provides on-site and off-site account management
Interprets plan design, researches and resolves inquiries, claims, benefits and enrollment issues
Presents utilization and benefit reporting to broker and client
Coordinates open enrollment meetings, renewal processes and training sessions
Participates in efforts to support standardization across accounts
Works in multi-disciplinary teams for product and operational enhancements
Provides guidance to less experienced account service managers
Makes routine account visits
Requirements
Requires a BA/BS
Minimum of 5 years of experience managing business operations and/or customer relationships
Combination of education and experience equivalent background preferred
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