Graduate Engineer assisting site management from project start to handover at BAM Ireland based in Donegal. Engaging in civil engineering projects while collaborating with site teams.
About the role
- Zendesk Engineer managing the full Zendesk product lifecycle at Dutch Bros Coffee. Collaborating across business units to implement enhancements and drive automation.
Responsibilities
- Manage the full Zendesk product lifecycle, from roadmap definition to hands-on configuration
- Collaborate with stakeholders across multiple business units to gather requirements
- Implement best practices and deliver integrations that align with operational and business objectives
- Develop and maintain the Zendesk roadmap, ensuring alignment with Technology and operational goals
- Manage configurations, workflows, triggers, automations, AI routing, and knowledge base content to maximize platform performance
- Build and maintain dashboards and reports to measure KPIs, identify trends, and support data-driven decision-making
- Design, implement, and refine automation and AI solutions to streamline ticket handling, improve self-service adoption, and reduce resolution times
- Support and enhance integrations with enterprise systems, ensuring seamless data flow and scalability for future needs
Requirements
- 4+ years of experience in product management, platform ownership, or administration of enterprise SaaS platforms
- At least 3 years dedicated to Zendesk administration and optimization
- Proven track record of managing product roadmaps, gathering requirements, and delivering platform enhancements in complex enterprise environments
- Strong understanding of ITSM processes, internal technology service delivery, and operational support models
- Experience with vendor engagement and partnership for platform enhancements, support escalations, and roadmap planning
- Familiarity with automation, AI-enabled routing, bots, and workflow design within Zendesk or similar platforms
- Zendesk Administrator or Advanced Administrator certification preferred
- Experience designing and deploying AI-driven workflows, bots, and self-service tools to reduce resolution time and improve user experience
- Ability to translate platform data into actionable insights, build custom reports/dashboards, and measure platform performance against KPIs
- Familiarity with integrating Zendesk to enterprise systems via native connectors, middleware, or APIs.
Benefits
- Health insurance
- Paid parental leave
- Education assistance
- Flexible scheduling
- 401K
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Process Engineer responsible for defining, planning, executing, and validating manufacturing equipment launches. Collaborating cross - functionally to ensure machines are installed, commissioned, and integrated into production.
Senior Signal Integrity Engineer ensuring the performance and reliability of high - speed hardware designs at General Motors. Collaborating with teams to develop next - generation automotive systems.
Lab Informatics Engineer at Lonza designing scalable lab informatics systems. Collaborating with R&D to improve scientific workflows and enhance data management standards.
Lab Informatics Engineer at Lonza developing lab informatics solutions to empower researchers and enhance scientific workflows. Collaborating with cross - functional teams to drive digital transformation in R&D.
Information Assurance Engineer providing cybersecurity support for USAF Cloud One environment. Involvement in risk management, compliance, and continuous monitoring in multi - cloud systems.
Senior Transmission Line Engineer designing high - voltage overhead and underground systems for utilities. Engaging in technical design tasks and project management with a focus on compliance and quality control.
Associate Chief Engineer overseeing DevOps transformation within a large - scale program. Drive technical execution and strategy to achieve customer mission success.
Transmission Line Engineer designing high - voltage overhead and underground transmission systems for leading utilities. Involves project management, engineering analyses, and technical compliance to standards.
Information Assurance Engineer providing RMF and cybersecurity support for USAF Cloud One. Responsibility includes maintaining cloud security and compliance across multiple platforms.