Java Support Engineer at dotCMS providing technical client support for the dotCMS software and services. Involving direct client interaction, issue resolution, and debugging.
Responsibilities
Provide remote technical support for dotCMS software products and services
Interact directly with clients via the support ticketing system
Reproduce customer-reported issues
Isolate-reported issues in configuration, implementation, and/or dotCMS code
Respond with technical and creative solutions to client problems
Resolve technical issues and requests about the product and implementations
Analyze and debug Java, JavaScript, and Apache Velocity code
Submit bug reports, enhancement requests, and suggested bug fixes
Build and deliver working sample code and examples
Provide feedback to R&D, documentation, and customer success on issues & resolutions
Take part in rotating pager duty shifts
Requirements
2+ years of Java development experience
2+ years experience with web technologies, including HTML and CSS
2+ years with front-end or back-end scripting languages; JavaScript and Apache Velocity a plus
Proven analytical, problem-solving, and communication skills
Ability to speak and write English fluently
Bachelor’s Degree or equivalent experience in a technical field
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