Hybrid Head of Site Reliability Engineering

at dLocal

• Job title: Head of Site Reliability Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Madrid, Spain

About the role

• Lead Site Reliability Engineering for dLocal, a fintech enabling payments in emerging markets. Oversee strategy, team growth, and operational excellence in a high-impact role.

Responsibilities

• Define and drive the SRE strategy, vision, and roadmap for dLocal.
• Lead and grow a multi-region SRE organization, including SRE Technical Referents and engineers at different seniority levels.
• Partner closely with Product, Engineering, and Platform leaders to ensure we can scale safely, with clear reliability guardrails and strong operational excellence.
• This is a high-impact, hands-on leadership role reporting to VP of Cloud Platform for someone who can move comfortably between strategy, architecture, and execution, while coaching and empowering a senior, distributed team.

Requirements

• Solid experience leading SRE / Production Engineering / Platform teams in high-availability, high-scale environments (fintech, payments, or similarly critical domains is a plus).
• Proven track record managing managers and senior ICs, building and scaling distributed technical teams.
• Deep hands-on expertise in: Reliability engineering: SLIs/SLOs, error budgets, capacity planning, resilience and disaster recovery.
• Incident management: on-call models, incident response, postmortems, continuous improvement of incident processes.
• Observability and monitoring: metrics, logs, traces, alerting strategies, and ecosystem of tools.
• Automation and IaC: strong familiarity with modern CI/CD pipelines, configuration management, and infrastructure as code.
• Ability to shape technical strategy, translate it into a clear roadmap, and ensure consistent execution across multiple teams.
• Excellent communication and influencing skills; comfortable driving alignment across Engineering, Product, and non-technical stakeholders.
• Strong analytical and problem-solving skills, able to operate effectively in ambiguous, fast-changing contexts.
• Professional proficiency in English; comfortable working in a global, multi-time-zone, multicultural environment.

Benefits

• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!