L3 Application Support for global IT outsourcing firm with 5+ years experience. Handling complex incidents and providing technical solutions in a hybrid work setup.
Responsibilities
Receiving complex incidents escalated from Level 1 support teams
Performing in-depth analysis and investigation of each incident
Diagnosing system faults and assessing reported incidents
Collaborating with Domain Lead on technical details
Communicating with end customers for additional information
Identifying and reporting potential problems to Problem Manager
Reviewing and investigating problems to determine root causes
Working with Domain Lead to evaluate problem resolution approaches
Analyzing business processes impacted by incidents or problems
Requirements
3+ years of professional experience as a Full Stack Developer
1+ year of experience in Level 2 Application Support
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