Group Leader Process Management / SAP IS - U managing an interdisciplinary team in Düsseldorf. Overseeing strategic development and implementation of complex billing and data processes.
About the role
- Consultant offering AMS support and project assistance at Deloitte. Engaging stakeholders for solution delivery and driving positive outcomes.
Responsibilities
- Render AMS support for escalated issues and perform in-depth troubleshooting
- Monitor fixes to ensure correct resolution per SLA
- Provide root cause analysis to stakeholders and deliver permanent fixes
- Support project teams in developing presentation materials and coordinating communications with clients
- Work with diverse project team members to solve problems and improve performance
- Uphold firm standards in interactions with team members and clients
- Lead and/or coach Analyst and Consultant level members
Requirements
- Have at least 3-8 years’ experience working with SAP or OpenText in VIM
- Good knowledge of integration to other related modules/sub-modules
- Any experience within basic technical debugging is an added advantage
- Certifications in applications or certified in ITIL or Project Management is an added advantage
- Good command of English Language
- Ability to lead and/or facilitate discussions and engage stakeholders
- Able to rally members to collaborate and deliver tasks assigned timely
- Willing to work based on clients’ business workdays and office hours
Benefits
- Opportunities to render 2nd level or 3rd level AMS support
- Identify and perform problem management to reduce re-occurring issues/incidents
- Lead discussions on high-level solution design for medium to complex level enhancements
- Maintain documentation according to firm standards and best practices
- Support project teams in delivery of solutions and work products that address client needs
- Coach Analyst and Consultant level members
- Contribute to business development efforts by preparing proposals and presentations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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