Microsoft 365 Engineer optimizing security and compliance capabilities across Microsoft 365 platforms. Managing tenant administration and implementing security measures for various Microsoft Defender solutions.
About the role
- Senior Service Delivery Engineer focusing on Dell PowerStore and PowerScale solutions. Responsible for technical delivery, incident response, and storage management.
Responsibilities
- Perform hands-on administration, configuration, and optimization of Dell PowerStore arrays, including:
- Manage Dell PowerScale (Isilon) clusters, including:
- Configure and troubleshoot Dell PowerSwitch networking for storage environments:
- Lead storage migration projects (e.g., data movement between arrays, storage refreshes).
- Implement and test disaster recovery procedures (replication failover/failback).
- Ensure all incidents, service requests, and changes are handled within agreed SLAs.
- Serve as the second/third-level escalation point for complex storage issues.
- Participate in on-call rotation for critical incident response.
- Maintain accurate documentation of storage configurations, replication topologies, and runbooks.
- Plan and execute storage capacity expansions based on growth forecasts.
- Drive automation in storage provisioning and monitoring using scripts (PowerShell, Python) or tools.
- Stay updated on Dell EMC storage roadmap and recommend upgrades or new features to the client.
- Mentor junior engineers and provide technical guidance.
Requirements
- 5-8 years of hands-on experience in enterprise storage management.
- Deep expertise with Dell PowerStore (block storage, replication, snapshots, performance tuning, VMware integrations).
- Strong experience with Dell PowerScale (OneFS, file protocols, snapshots, replication, tiering).
- Solid understanding of Dell PowerSwitch networking as it relates to storage (Fiber Channel switches, iSCSI networking, VLANs, QoS).
- Knowledge of backup integrations (Veeam, Commvault, Veritas NetBackup) is a strong plus.
- Familiarity with SAN fabrics (Brocade/Cisco MDS) and Fiber Channel protocols is highly desirable.
- Understanding of server operating systems (Windows, Linux) as they relate to storage connectivity.
- Service Management:
- ITIL Foundation Certified (or working knowledge of incident, problem, and change management).
- Strong communication skills with ability to explain technical issues to non-technical stakeholders.
Job title
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Not specified
Degree requirement
Tech skills
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