Hybrid Systems Analyst, IT

at DaVita Kidney Care

• Job title: Systems Analyst, IT
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $78,000 - $119,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Denver, United States

About the role

• ServiceNow Systems Analyst ensuring quality and stability of DaVita’s platform and defining QA standards. Collaborating with stakeholders to deliver reliable development outcomes and platform governance.

Responsibilities

• Ensure the quality and stability of DaVita’s ServiceNow platform
• Define QA standards and operationalize a standardized QA process
• Create and manage testing timelines, comprehensive test plans, and detailed test cases/scripts
• Perform functional testing and coordinate User Acceptance Testing (UAT)
• Assist with the triage and resolution of complex incidents
• Support the operational team in enforcing governance standards

Requirements

• 3+ years of experience working with the ServiceNow platform (ITSM, HRSD, or CSM modules preferred)
• Proven experience in defining or executing QA processes, including writing test scripts and managing UAT
• Strong ability to translate complex business needs into clear, actionable technical requirements
• ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification is a plus
• Excellent written and verbal communication skills; ability to explain technical concepts to non-technical stakeholders
• A rigorous approach to testing and documentation to ensure “zero defect” deployments
• Ability to work in a fast-paced environment and help build new processes from the ground up.

Benefits

• Medical
• Dental
• Vision
• 401(k) match
• Paid time off
• PTO cash out
• Family resources
• EAP counseling sessions
• access Headspace ®
• backup child and elder care
• maternity/paternity leave and more
• Professional development programs