Ausbildung zum Fachinformatiker für Systemintegration in München. Intensive Nutzung eines persönlichen Test - Systems und Entwickeln von IT - Projekten.
About the role
- IT Support Technician ensuring operations in diverse system landscapes, handling tickets, customer inquiries, and continual process optimization in a dynamic IT environment.
Responsibilities
- You ensure operations across a diverse system landscape
- You handle tickets in accordance with SLAs
- You resolve incidents at 1st and 2nd level support or escalate them to downstream teams as necessary
- You record and process customer inquiries by phone, email, or at our customer service desk
- You maintain asset data
- You assist with IT projects
- You continuously optimize operational processes and structures
Requirements
- You enjoy working independently
- You are motivated to develop further in the IT field
- You ideally have experience in telephone-based 1st and 2nd level support
- You have basic knowledge of Windows and Office environments
- You have advanced knowledge of standard hardware
- You are communicative and a team player
- You have strong German language skills, both spoken and written (minimum C1 level)
Benefits
- In the heart of Hamburg: central location with excellent transport connections
- We care about health: the company promotes employee health, supported by our occupational psychologist, subsidy for workplace glasses, and more
- Personal growth: support for personal and professional development, e.g. ITIL Foundation certification offered after successful probation
- Free travel options: subsidy for the Deutschlandticket and JobRad leasing
- Secure future prospects: contribution to company pension plan and work in a stable environment
- Work–life balance: remote work available (after probation) one day per week
- Overlooking the Elbe: modern office building equipped with height-adjustable desks at every workstation
- Referral bonus: "Employees refer employees" bonus for successful hires and attractive discounts via Corporate Benefits
- On-site fitness: company fitness studio with personal trainer and yoga classes at Brandshofer Deich, plus sponsorship for participation in sporting events (including the HafenCity Run in Hamburg)
- Celebrating together: regular company events such as summer parties and Christmas celebrations
- ONE DATAGROUP: positive, respectful working atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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