Senior Systems Engineer providing IT support primarily across Microsoft technology stack for clients in New Zealand. Ensuring stability and availability of IT infrastructure while collaborating with team members.
Responsibilities
Ensure consistency in delivery of service to our clients (as defined within SLAs)
Maintain the documented architectural standards for clients
Escalation point for client related queries, incidents, or problems
Implementation of change requests
QA’s daily / weekly / monthly checks and inputs to service reporting
Ownership of client specific operational processes and standards
Identify process improvement opportunities
Set and maintain operational standards for nominated technologies
Liaise with vendors or Datacom Vendor relationship managers to ensure support and escalation procedures are in place
Provide after-hours support on a roster basis
Work together with other team members to achieve common objectives
Requirements
at least a years' experience in a Level 3 / systems engineering role
Microsoft MCSE certification or equivalent work experience
Microsoft Server operating system and core productivity applications
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