Hybrid Senior Manager, Analytics Offer Strategy

at CVS Health

• Job title: Senior Manager, Analytics Offer Strategy
• Job type: Full Time
• Experience level: Senior
• Salary: $82,940 - $182,549 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, United States

About the role

• Senior Manager of Strategic Analytics at CVS Health driving customer loyalty through strategic insights. Collaborating with cross-functional teams to enhance the consumer experience using data-driven solutions.

Responsibilities

• Own data storytelling: convert analytical outputs into actionable insight narratives
• Champion Customer Truths: highlight patterns, risks, and opportunities and recommend concrete next steps.
• Self‑serve data pulls: write SQL to source, join, and aggregate data; create trusted datasets for visualization and readouts.
• Lead visualization & readouts: design executive‑ready dashboards and presentations; select the right visual for the decision; simplify complexity without losing signal.
• Drive decisions, not just decks: facilitate insight reviews that end with clear recommendations, decision logs, and follow‑through on actions and owners.
• Partner cross‑functionally: collaborate with marketing, merchandising, product, and finance leaders to frame hypotheses, align metrics, and close the loop with outcomes.
• The reviewing of key performance metrics and engagement trends via Power BI dashboards and proactively investigate anomalies.
• Aligning with cross-functional teams (e.g., Loyalty, Merchandising, Pricing) on priorities and over-arching data needs.
• Writing and optimizing SQL queries across Snowflake data sources to extract offer performance, customer behavior, and segmentation insights.
• Building and refining Power BI dashboards to democratize access to strategic insights across the organization.
• Translating complex analytics into clear, compelling visual narratives that support decision-making.
• Presenting findings to stakeholders, highlighting actionable insights and strategic recommendations.
• Spearheading a customer business insight request: Structuring and pressure-testing analytical insights to provide a comprehensive point of view on what’s happening and why.
• Identifying anomalous data that could impact the accuracy of analyses.

Requirements

• 5 years’ experience structuring and leading analytical efforts to deliver relevant business insights and key growth opportunities
• Experience analyzing large data sets: 5+ years of working knowledge and experience in Teradata and/or Snowflake preferred
• Extensive skills and hands-on programming experience with SQL and relational databases.
• Proficient with PowerPoint
• Proven experience building and managing Power BI solutions in a business intelligence or analytics role.
• Understanding of DAX, Power Query, and data modeling best practices.
• The ability to communicate effectively and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization
• The ability to foster effective working relationships with and persuade diverse business leaders based on fact and reason with an emphasis on achieving tangible and meaningful long-term results
• Ability to partner and collaborate effectively – with IT and other non-business partners

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access