Plaza Director managing operations and profitability at multi - million - dollar travel plaza. Leading teams to provide fast and friendly service while meeting financial and performance goals.
About the role
- Lead Director managing Provider Relationship Management Platform at CVS Health. Oversee strategic leadership, team mentorship, and operational excellence in healthcare technology.
Responsibilities
- Provide strategic leadership by serving as the business owner of our Provider Relationship Management assets owning the platform strategy and developing and executing a multi‑year platform roadmap aligned to business priorities, customer needs, and enterprise strategy
- Set and communicate investment priorities, facilitate business case development, and guide funding decisions
- Champion delivery of measurable business outcomes, tying product work directly to growth, cost, quality, and provider experience objectives
- Develop and ensure operational and service excellence and adherence to SLAs and Key Performance Indicators, manage ad-hoc requests, and ensure compliance with regulatory requirements
- Lead and mentor a high performing team fostering a culture of accountability, continuous learning, and collaboration
- Promote a product mindset through continuous improvement methodologies to implement new platform capabilities, improve operational efficiency, and ensure project delivery rigor
- Provide cross functional leadership by working with IT, business customers, and other stakeholders to implement operational processes and performance tracking to ensure consistent delivery that is both on time and on budget
- Plan and execute change management activities to drive adoption and ensure smooth transitions for end users during enhancements, new features, and process changes
Requirements
- Minimum 10 years of experience in platform management and or technology strategy leadership roles
- Proven success managing large scale cross functional technology platforms or products, preferably in the healthcare space.
- Experience leading teams using continuous improvement methodologies.
- Experience working in agile and hybrid environments.
- Strong strategic thinking with the ability to develop and execute roadmaps against business priorities using strategic planning and management methodologies such as OKRs.
- Strong leadership, executive communication, and stakeholder management skills.
- Ability to balance competing priorities.
- Strong problem‑solving and decision‑making abilities across ambiguous and dynamic environments.
- Bachelor's degree preferred/specialized training/relevant professional qualification.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and many other benefits depending on eligibility.
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