Lead User Centred Design at Crown Commercial Service to drive customer-focused digital transformation and modernize public procurement services. Recruit and develop UCD professionals to elevate industry standards.
Responsibilities
Lead CCS’s shift to being a customer-focused organisation
Recruit, inspire and develop a team of UCD professionals
Establish and lead robust design assurance frameworks
Build high-impact partnerships with senior leaders and stakeholders
Oversee the full talent lifecycle for the UCD profession
Cultivate a culture of continuous learning and innovation
Set and elevate the benchmark for UCD excellence
Requirements
Proven experience in shaping both design and organisational strategy
A track record of coaching and mentoring UCD professionals at all levels
Deep expertise in translating user insights into inclusive, accessible products
Highly skilled in building and sustaining influential relationships with senior leaders
Substantial experience in establishing organisational frameworks, governance structures, and performance metrics
Benefits
Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
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