About the role

  • Lead User Centred Design at Crown Commercial Service to drive customer-focused digital transformation and modernize public procurement services. Recruit and develop UCD professionals to elevate industry standards.

Responsibilities

  • Lead CCS’s shift to being a customer-focused organisation
  • Recruit, inspire and develop a team of UCD professionals
  • Establish and lead robust design assurance frameworks
  • Build high-impact partnerships with senior leaders and stakeholders
  • Oversee the full talent lifecycle for the UCD profession
  • Cultivate a culture of continuous learning and innovation
  • Set and elevate the benchmark for UCD excellence

Requirements

  • Proven experience in shaping both design and organisational strategy
  • A track record of coaching and mentoring UCD professionals at all levels
  • Deep expertise in translating user insights into inclusive, accessible products
  • Highly skilled in building and sustaining influential relationships with senior leaders
  • Substantial experience in establishing organisational frameworks, governance structures, and performance metrics

Benefits

  • Competitive salary
  • Generous pension scheme
  • A discretionary non-contractual performance related bonus
  • Working remotely in addition to working in advertised office location
  • Flexi time scheme (available for B1-B6)
  • Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Job title

Head of User Centred Design – UCD

Job type

Experience level

Lead

Salary

£72,771 - £80,776 per year

Degree requirement

Bachelor's Degree

Location requirements

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