Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
About the role
- Microsoft Senior Consultant specializing in design, implementation, and documentation of M365 technologies. Engaging with customers to ensure satisfaction and successful project delivery.
Responsibilities
- Conduct design, planning, architecting, implementation, and documentation efforts in relation to the following technologies:
- M365 Collaboration Suite (e.g. SharePoint Online, Teams, OneDrive)
- M365 low-code development platform services (e.g. Power Automate, Power Apps)
- M365 Copilot and Copilot Studio, including agent development
- Consistently maintain a high level of customer satisfaction by completing jobs on time and on schedule, displaying a positive, helpful, and thoughtful attitude throughout
- Ensure complete and timely follow-through with all customer interactions, project execution, presales scoping activities, and advisory efforts
- Participate in customer presales meetings to understand the customer’s current technology state and future needs, and expertly translate customer needs into actionable and accurate project scopes
- Prioritize assigned tasks to deliver all projects and other commitments on time and within budget
Requirements
- 5+ years of Microsoft consulting experience required
- Familiarity with, and a working understanding of, foundational ITIL concepts
- One or more advanced certifications in relevant Microsoft technologies
- Demonstrable track record of delivering successful designs and implementations of Microsoft technologies, and a customer-obsessed growth mindset
- Proficiency in communicating to all levels of IT personnel and executives, and outstanding abilities in translating complex technical concepts into interpretable and consumable outputs aligned to different types of audiences Industry best practices in terms of implementation and operations of proposed solutions
- Demonstrate analytical and problem-solving skills
- A knack for handling multiple projects at a time, and working in a fast-paced culture that is driven by helping organizations get the most value and success out of technology
Benefits
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Healthcare Plan
- 401(k) with employer match
- 10 days toward bereavement leave
- Remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.
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