PMO Reporting & Delivery Manager responsible for portfolio reporting and supporting successful project delivery in Technology initiatives. Collaborating with cross - functional teams to strengthen performance and governance.
About the role
- Manager driving sales and customer service at Crocs retail stores. Leading a team to achieve performance metrics with a focus on inclusion and customer satisfaction.
Responsibilities
- Deliver outstanding service to our consumers using our C.H.A.R.M service model
- Leads the store team in surpassing performance metrics including sales, consumer service, and charms
- Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions
- Lead visual presentation, product flow, replenishment, and operational standards throughout the store
- Foster a welcoming, inclusive environment that engages promotes internal growth, and builds an external network of talent
- Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities
- Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, maintaining cleanliness and recovery standards, etc.
Requirements
- Must be 18 years or older
- 4+ years of total retail experience, preferably with previous Store Manager experience
- Proven leadership skills with the ability to challenge, empower, and drive team results
- Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners
- A valid driver’s license and clean driving record may be required
- Desire to succeed in a high-growth, fast-paced retail environment
- Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours
Benefits
- Health insurance
- Dental coverage
- Vision coverage
- Life and AD&D insurance
- Short and long-term disability coverage
- Paid time off
- Employee assistance program
- 401k program with company match
- Additional voluntary benefits
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