Associate Analyst in Indirect Tax Core working on indirect tax frameworks for TMT clients. Involves tax analysis, research, and preparing tax returns with a focus on client insights.
About the role
- Client Operations Management Lead managing workflows for property loans in a fast-paced environment. Engage teams and deliver exceptional client service while driving process improvements and mentorship.
Responsibilities
- Manage the workflow of a team in a fast-paced production environment that services, supports and mitigates risk for different types of property loans.
- Organize workflow to maximize efficiencies while delivering an exceptional client experience.
- Manage workflow tasks, delegate project work, drive process improvement, and help develop the team through training and mentorship.
- Assist with complex escalations or work directly with clients.
- Engage and motivate yourself by applying your organizational, communication, and influencing skills that drive team success.
- Assist leadership team with the management of daily operational activities for assigned team(s).
- Provide direction and guidance to team members.
- Consistently deliver exceptional client service in a high-volume production environment.
- Provide mentorship and training to team members.
- Conduct intricate research of property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures.
- Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs).
- Perform simple to complex reporting events such as maintaining tax research files, searching and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations.
- Track progress and provide status report to management on achievement of daily and weekly team goals.
- Lead or participate in projects or initiatives.
- Lead and direct client meetings.
- Provide primary operational support and communication for the assigned team(s).
- Serve as a change champion in order to meet goals and maximize team performance.
- Build, maintain and leverage strong professional relationships.
- Assist in troubleshooting and resolving complex escalated issues.
Requirements
- High school diploma, GED or equivalent required; bachelor’s degree preferred
- 6+ years of relevant experience
- Client service-oriented experience required
- Strong aptitude for leading people, with the ability to influence and motivate others
- Ability to provide exceptional client service in a high-volume production environment
- Ability to manage, prioritize and delegate tasks for assigned team(s)
- Ability to manage time, set priorities and meet deadlines for self and assigned team(s)
- Intermediate computer skills and technical mastery of relevant systems and applications
- Ability to understand basic property related documentation from a variety of sources
- Critical thinking to synthesize information from multiple sources to solve problems
- Detail oriented to process and analyze data accurately
- Ability to collaborate with others and provide status updates
- Exceptional verbal and written communication skills
- Willingness to continuously learn and develop.
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
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