Strategic Accounts Coordinator at Irby Utilities managing key accounts and leveraging solutions for profitability. Building strong customer relationships and monitoring sales performance metrics in the utility sector.
Responsibilities
Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
Achieve assigned strategic account objectives including growth of revenue and margin.
Monitor and assess sales performance metrics on assigned accounts.
Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
Establish relationships with key vendors and purchasing teams to aid the securing of materials.
Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Requirements
Knowledge and experience in sales and/or sales administration
Strong computer skills including Microsoft Office, ERP systems, CRM systems
Proven ability to research, analyze and critically review information.
Ability to multi-task, prioritize, and work efficiently
Possess a curious nature with the drive to learn, develop, and continuously grow
Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours
Benefits
401K Plan
Competitive Medical Plans (medical, dental, and vision)
Paid Time Off
Paid Company Holidays
Floating Holiday
On Demand Pay
Flexible Spending Accounts (Health and Dependent Care)
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