Senior Software Engineer with full - stack experience developing scalable web applications for EHSQ management software at Intelex.
About the role
- Principal Software Engineer shaping the technical vision and architecture for large-scale Contact Centre transformation. Leading cloud-based platform design and delivery integrating voice and digital messaging channels.
Responsibilities
- Define and lead the end-to-end technical architecture for voice and messaging platforms, backend integrations, and AI-driven agent augmentation
- Set technical direction across multiple squads, ensuring solutions are scalable, secure, resilient, and compliant with enterprise standards
- Design and deliver cloud-native, high-performance platforms, leveraging modern API architectures and distributed system patterns
- Lead system design reviews and establish standards for API strategy, observability, resilience, and operational excellence
- Operate with a DevSecOps mindset —you build it, you secure it, you test it, and you run it
- Mentor and uplift Staff Engineers and senior engineers, fostering a culture of engineering excellence, learning, and innovation
- Partner closely with internal stakeholders and external technology partners, influencing product direction and platform maturity
Requirements
- Strong backend engineering foundation, ideally with .NET / .NET Core and C# (or any other tech stack)
- Deep experience designing APIs and integration architectures (GraphQL and REST) for large-scale distributed systems
- Hands-on experience with cloud platforms (Azure preferred; AWS also suitable) and modern cloud-native architectures
- Exposure to AI/LLM integration patterns, such as real-time assistance, summarisation, or decision support (formal AI roles not required)
- Experience with frontend technologies such as React or Next.js is beneficial but not essential
- Strong understanding of CI/CD pipelines, infrastructure as code, monitoring, logging, and SRE practices
- Solid grounding in secure engineering and DevSecOps principles within regulated environments
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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