AI
American Family InsuranceDistinguished AI Architect
AI Architect developing data and AI architecture solutions for American Family Insurance. Leading integration design and participating in M&A discussions to achieve business outcomes.
About the role
- The AI Expert will be responsible for designing, steering, and supervising the POC, in collaboration with internal business and technical teams.
- Design the functional and technical specifications for the AI use cases to be tested.
- Identify and recommend the most relevant AI capabilities for Customer Care.
- Develop the data architectures and pipelines required to implement Agentforce.
- Oversee technical development and ensure compliance with Salesforce standards.
- Lead and facilitate functional and technical workshops with stakeholders.
- Support internal teams in upskilling and adopting Agentforce capabilities.
- Evaluate the POC’s performance and business value using metrics such as response time, automation rate, and customer satisfaction.
Requirements
- Significant experience (5+ years) implementing Salesforce solutions, including at least one project involving Agentforce, Einstein, or Data Cloud.
- Strong background in applied AI for CRM or business process automation.
- Ability to translate business needs into viable, high-value technical solutions.
- Excellent interpersonal skills and ability to work cross-functionally with multidisciplinary teams.
- Analytical mindset, rigor, and technological curiosity.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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