Collaborator in the legal back office supporting lawyers in opposition and judicial procedures. Responsible for case management, drafting legal documents, and processing invoices.
CT
Hybrid Senior Legal Content Specialist
Posted last month
About the role
- Quality control specialist ensuring legal content accuracy for Clio, a global leader in legal AI technology. Establishing QA/QC processes and collaborating with teams to enhance customer experience.
Responsibilities
- Establish, maintain, and execute rigorous quality control workflows for legal content creation, updates, and automation templates.
- Conduct detailed reviews of legal templates, precedents, and workflows to ensure accuracy, formatting and desired functionality before publication.
- Work closely with the Legal Content Automation Manager and other Legal Content stakeholders to identify inefficiencies, implement process improvements, and strengthen content quality and related processes to elevate customer experience.
- Create and refine QA/QC guidelines, style guides, and best practices that ensure consistent tone, structure, and legal accuracy across all content.
- Provide actionable feedback to legal content specialists, helping to identify errors, address gaps, and raise overall quality.
- Use performance data to measure error rates, turnaround times, and other quality indicators, continuously optimizing the review process.
- Evaluate content with the end-user in mind, validating that templates and workflows are intuitive, practical, and aligned with customer drafting needs and quality expectations.
- Coordinate with product, engineering, and customer success teams to ensure high-quality content is integrated smoothly into Clio’s platform.
Requirements
- previous legal experience in research, drafting, or knowledge/content management roles, ideally with exposure to multiple jurisdictions.
- Exceptional attention to detail with experience performing quality control, peer reviews, or compliance checks on legal or technical content.
- Familiarity with legal drafting workflows, standard legal documents, and jurisdiction-specific practice requirements.
- Ability to follow and improve structured QA/QC processes, ensuring repeatable and reliable results.
- Comfort working with document automation systems and cloud-based legal technology tools.
- Capable of delivering precise, constructive feedback to peers and collaborating effectively across teams.
- Skilled at spotting patterns, diagnosing root causes of errors, and recommending targeted improvements.
- Able to thrive in a fast-paced environment, proactively identifying ways to improve content quality and consistency.
Benefits
- Competitive, equitable salary with top-tier health benefits and dental coverage
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy
- Pension contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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