Customer Service Advisor at MIDI AUTO responsible for client interactions and mechanical service operations. Ensuring quality service and collaboration with technical teams.
Responsibilities
Greet customers professionally (in-person and by phone)
Listen to and assess their needs and schedule appointments
Prepare repair orders and manage administrative follow-up
Explain completed work, return vehicles to customers and process billing
Recommend additional sales: service packages, warranties, parts and accessories
Ensure customer satisfaction and service quality throughout the customer journey
Work closely with the workshop and parts teams to meet deadlines
Requirements
Proven experience in a similar after-sales mechanical role
Knowledge of the automotive technical environment
Service-oriented, responsive, meticulous, and professional appearance
Comfortable with computer tools (DMS, CRM, e-mails, etc.)
Team player with the ability to work independently
Driving license (Category B) required
Benefits
A key role within a dynamic and committed team
A modern, structured environment with manufacturer processes
Opportunities for career progression within the MIDI AUTO Group
A stimulating, people-focused workplace committed to excellence and customer satisfaction
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