Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Senior-level IT Business Lead Analyst liaising between business users and technologists at Citi. Responsible for analyzing business performance and implementing complex projects in Pune/Chennai.
Responsibilities
- Liaising between business users and technologists
- Provide input during development and implementation phases
- Identify and communicate risks and impacts
- Consult with business clients to determine system functional specifications
- Evaluate new IT developments and recommend appropriate systems alternatives
- Provide in-depth analyses to define problems and develop innovative solutions
- Supervise day-to-day staff management issues
Requirements
- 10+ years of experience in business analysis or systems analysis
- Business Analysis, with proven experience in Investment products (Mutual Funds, Fixed Income, Equities, Alternative Investments)
- Experience working with Brokerage products, mutual funds, fixed income, investment advisory
- Demonstrated ability to effectively use complex analytical, interpretive and problem-solving techniques
- Proven interpersonal, diplomatic and influencing skills
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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