Hybrid Project and Continuous Improvement Analyst – Mid-level

Posted last month

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About the role

  • Analista de Projetos e Melhoria Contínua no iFood. Focado em interação com stakeholders e melhoria da experiência do cliente.

Responsibilities

  • Interact with multiple stakeholder areas, such as the PMO, aligning and designing the roadmap with Product.
  • Gather insights about customer needs and pain points based on journey frictions and research.
  • Analyze data and identify opportunities with the Product team to innovate and improve the customer experience.
  • Improve service metrics such as CSAT, among others.
  • Ensure delivery efficiency by collaborating with the Product team to meet the established roadmap.
  • Analyze customer pain points, create and implement opportunities to drive improvements and increase customer satisfaction.

Requirements

  • Knowledge of project methodologies, such as Agile methodology.
  • Strong data skills and the ability to work autonomously on tasks.
  • Communication and presentation skills to interact with multiple teams.
  • Entrepreneurial mindset, results-oriented and sense of ownership.
  • Ability to prioritize tasks.

Benefits

  • Interact with multiple stakeholder areas, such as the PMO, aligning and designing the roadmap with Product.
  • Gather insights about customer needs and pain points based on journey frictions and research.
  • Analyze data and identify opportunities with the Product team to innovate and improve the customer experience.
  • Improve service metrics such as CSAT, among others.
  • Ensure delivery efficiency by collaborating with the Product team to meet the established roadmap.
  • Analyze customer pain points, create and implement opportunities to drive improvements and increase customer satisfaction.

Job title

Project and Continuous Improvement Analyst – Mid-level

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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