Software Engineer developing QA automation solutions for Broadridge. Supporting code quality and technical analysis across the development lifecycle in a hybrid role.
About the role
- Success Agent providing support for users on Qasa's rental platform in Stockholm. Handling inquiries, guiding users, and improving processes in a hybrid work setting.
Responsibilities
- Svara på frågor från hyresvärdar och hyresgäster via mail, chatt och telefonbokningar
- Hjälpa användare att förstå och använda plattformen på bästa sätt
- Arbeta med utgående samtal för att proaktivt hjälpa våra användare att komma igång med sina avtal
- Administrativa uppgifter för att säkerställa trygghet och kvalitet på marknadsplatsen
- Samarbeta nära produkt för att flagga mönster och driva processförbättringar
- Bidra aktivt till att bygga de rutiner och riktlinjer som teamet jobbar efter
Requirements
- Har erfarenhet av kundsupport eller kundservice
- Kommunicerar obehindrat på svenska och engelska, i tal och skrift
- Är serviceinriktad, flexibel, nyfiken och lösningsorienterad
- Är en lagspelare som bidrar till stämningen, inte bara till resultaten
- Tidigare erfarenhet av säljande kundservice eller bostadsmarknaden är meriterande.
Benefits
- Friskvårdsbidrag (5.000kr)
- Pension
- Flexibla arbetstider
- Interna utvecklingsramar
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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