Cloud Operations Engineer responsible for ensuring operational stability of Saviynt’s cloud platform. Collaborating with teams to troubleshoot issues and implement improvements in a dynamic environment.
About the role
- Providing Level 2 application support for critical platforms under a European Commission initiative. Focus on digitalization of customs processes and improving operational efficiency.
Responsibilities
- Provide Level 2 application support for critical platforms, ensuring high availability and reliability.
- Monitor system health and performance, proactively identifying and addressing potential issues.
- Troubleshoot and resolve incidents and service requests within agreed SLAs.
- Perform root cause analysis and implement corrective actions to prevent recurrence.
- Manage and maintain certificates and TLS configurations, including generating certificates and configuring keystores.
- Execute basic Linux administration tasks such as viewing and filtering logs, performing basic troubleshooting, and using tools like vi.
- Support Oracle WebLogic environments with basic configuration and operational tasks.
- Utilize SQL for basic queries and data validation.
- Develop and maintain simple scripts to automate routine tasks and improve operational efficiency.
- Collaborate with cross-functional teams to ensure smooth platform operations and continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering or related field.
- Minimum 3-5 years of experience in a similar application L2 support role.
- Basic understanding of Oracle WebLogic administration and concepts.
- Solid foundational knowledge of Linux, including log analysis and basic troubleshooting.
- Familiarity with certificates and TLS, including generating certificates and configuring keystores.
- Basic SQL skills for querying and troubleshooting.
- Basic scripting knowledge (e.g., Shell, Python, or similar).
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- Good communication skills and a collaborative mindset.
- Excellent command of both spoken and written English.
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
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