Manager, Project Manager transforming customer support through seamless servicing experiences at Capital One. Collaborating with cross-functional teams to deliver business value across operations.
Responsibilities
Leading moderate to large complex projects and programs by providing strategic direction to projects, and peers
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Requirements
High School Diploma, GED or equivalent certification
At least 5 Years of Project Management experience
Bachelor’s Degree or Military experience (Preferred)
7+ years of Project Management experience (Preferred)
PMP, Lean, Agile or Six Sigma certification (Preferred)
Proficiency in Tableau, Jira, and Snowflake (ideal)
Benefits
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Job title
Manager, Project Manager, Extended Servicing – Retail Bank
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