Engineering Specialist handling quality assurance processes and risk management for medical devices. Supporting product development lifecycle in compliance with industry standards at Fresenius Kabi.
About the role
- Jr. Desktop Engineering Specialist supporting modern desktop environments at Canada Life. Collaborating with IT teams to deliver secure and reliable desktop services to enhance employee experience.
Responsibilities
- Install, configure, update, and deploy desktop and virtual machine hardware and software
- Support and maintain desktop management platforms and infrastructure, including endpoints, servers, and related services
- Monitor and optimize desktop and virtual machine performance, reliability, and security
- Troubleshoot and resolve desktop and virtual machine incidents and service requests in a timely and professional manner
- Assist with endpoint security controls, patching, and licensing compliance
- Provide guidance and support to end-users on desktop applications, tools, and best practices
- Contribute to documentation, standards, and inventory management for desktop services
- Collaborate with internal IT teams and vendors to ensure stable and reliable desktop operations
- Participate in agile ceremonies such as sprint planning, daily stand‑ups, reviews, and retrospectives
- Use agile tools (e.g., Jira or Azure DevOps) to help manage and track work
- Support continuous improvement initiatives focused on modernizing desktop services
Requirements
- Foundational knowledge of Windows, Microsoft Office 365, Active Directory, Intune, SCCM, and Azure
- Familiarity with desktop management tools such as Intune, MECM, and Group Policy
- Understanding of desktop security tools (antivirus, firewall, encryption, web content filtering, access controls)
- Knowledge of desktop networking concepts (TCP/IP, DHCP, DNS)
- Ability to script or automate tasks (PowerShell experience is an asset)
- Exposure to agile methodologies and tools (Scrum, Kanban, Jira, Azure DevOps)
- Strong communication and customer service skills, with the ability to explain technical concepts clearly
- Strong problem-solving skills and a collaborative, solving skills and a collaborative, team focused mindset
- Ability to manage priorities, learn quickly, and adapt in an evolving technical environment
Benefits
- Gain hands-on experience supporting enterprise desktop and endpoint services
- Learn how modern desktop environments are designed, secured, and supported at scale
- Work with cloud based and endpoint management technologies in a real-world environment
- Collaborate with experienced engineers and cross functional technology teams
- Develop practical skills in automation, security, and agile delivery
- Contribute to initiatives that improve employee digital experience and operational excellence
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