Senior Member Technical - SDET leading the automation of testing strategies at Broadridge. Collaborating with product teams and mentoring junior members in an inclusive work environment.
About the role
- QA Automation Engineer focusing on Node.js-based test automation for contact center environments. Developing automated test suites while ensuring high-quality customer experiences in voice and digital channels.
Responsibilities
- Design, develop, and maintain automated test scripts using Node.js and related frameworks
- Implement reusable components and libraries for API, UI, and telephony testing.
- Integrate automation into CI/CD pipelines for continuous testing.
- Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
- Validate DTMF, speech recognition, transfers, queuing, and failover logic.
- Monitor and analyze Cyara Pulse alerts for proactive issue detection.
- Define test strategies, coverage matrices, and traceability to requirements.
- Perform functional, regression, and performance testing across multiple environments.
- Document defects, root cause analysis, and provide actionable insights.
- Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
- Participate in release readiness reviews and contribute to automation best practices.
Requirements
- 2–5 years in QA automation with strong proficiency in Node.js.
- Solid understanding of REST APIs, JSON, and microservices testing.
- Strong debugging and scripting skills.
- Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
- Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
- Exposure to speech recognition testing, synthetic monitoring, and performance testing.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- Experience with cloud contact center solutions.
- Familiarity with observability tools (Splunk, ELK).
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