Hybrid Technical Services Engineer

at bp

• Job title: Technical Services Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Technical Services Engineer responsible for driving customer satisfaction through expert application of Castrol Industrial lubricant products. Collaborating with sales teams and providing technical guidance in customer facilities.

Responsibilities

• Provide expert technical guidance via our technical helpdesk to customers, distributors, and internal interested parties understanding their challenges and recommending appropriate Castrol Industrial lubricant products & solutions.
• Conduct value selling activities, collaborating with sales teams in the field to develop and close new business.
• Ensure seamless execution of the customer promise, from initial consultation to solution delivery and ongoing service and support.
• Actively listen to customer feedback and translate technical needs into actionable insights for product development and product improvement.
• Maintain comprehensive application and product knowledge, effectively communicating the benefits and features of our lubricant portfolio and recommending products that provide value to both customer and BP-Castrol.
• Drive offer execution and growth initiatives, contributing to the expansion of Castrol lubricant market share.
• Cultivate and maintain strong partner relationships, encouraging collaboration and improving mutual success.
• Coach and train internal teams and distributors on technical aspects of Industrial lubricants and application guidelines.

Requirements

• Bachelor’s degree in Engineering or related field – Mechanical, Chemical, Lubrication, Manufacturing, or other related engineering focus.
• Experience of 2-4+ years in technical/engineering role, preferably in our core markets or related Industrial manufacturing environment.
• Demonstrated strong technical acumen, with the ability to understand a large variety of customer field applications and make product & solution recommendations that drive value.
• Excellent value selling skills, with a track record of identifying needs and providing tailored solutions.
• Strong commitment to customer promise execution and delivering exceptional service.
• Proficient communication and customer service skills, with the ability to engage effectively with customers, address inquiries clearly, and build positive trust‑based relationships.
• Experience with offers and product knowledge within the Industrial lubricants industry is preferred.
• Awareness of relevant Industrial market segment requirements is preferred.
• Excellent computer application skills, including MS Office, Outlook, Windows and generally high efficiency with computing applications and typing skills.
• Ability to travel, up to 50% of the time.

Benefits

• Flexible working options
• Generous paid parental leave policy
• Excellent retirement benefits