Hybrid Area Manager – First Mile

at Bosta

• Job title: Area Manager – First Mile
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cairo, Egypt

About the role

• Area Manager responsible for managing First Mile operations and optimizing logistics processes. Leading a team to enhance customer satisfaction and improve operational efficiency.

Responsibilities

• Operational Management: Oversee daily operations in the First Mile segment, ensuring timely collection and processing of packages.
• Team Leadership: Lead, mentor, and develop a team to achieve performance targets; Conduct regular training to enhance skills.
• Performance Analysis: Monitor key performance indicators (PSR, Return Promise, Lost, Exceeded Return) to assess effectiveness and implement improvements as necessary.
• Process Optimization: Identify areas for process enhancement to maximize efficiency and reduce costs.
• Merchant Relationship Management: Build strong relationships with merchants to ensure a high level of customer satisfaction and address any issues promptly.
• Budget Management: Prepare and manage budgets for the area to achieve the FM cost, ensuring effective allocation of resources.
• Collaboration: Work closely with other departments, such as Account Management, customer service and Fleet.

Requirements

• Bachelor’s degree in business administration, Logistics, or a related field.
• Minimum of 3 Years of experience in a managerial role within logistics or shipping.
• Strong leadership and team management capabilities.
• Excellent problem-solving and decision-making skills.
• Proficient in data analysis and performance management.
• Exceptional communication and interpersonal skills.