Microsoft Dynamics Lead Developer specializing in CRM solutions for IT services. Lead design and support for a scalable integrated CRM platform in a hybrid work environment.
Responsibilities
Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
Develops a ready Customer Relationship Management solution in Microsoft Dynamics.
Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
Develops and implements, and trains others to develop in Microsoft Dynamics.
Helps gather and document requirements from non-technical business users.
Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
Prototypes and demos recommended solutions for users.
Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
Provide ongoing technical support and training for end-users.
Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
Assist with the project planning, scheduling and deployment of the new CRM features.
Requirements
Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business or other related discipline
7 years of experience in IT industry
3 years of experience as a technical expert in an IT organization
3 years of experience developing in Microsoft Dynamics
Proficiency in Microsoft Dynamics 365 CRM Development and customization
Experience with Javascript, C#, .NET, and Web Services
Developer for logistics solutions at Benner, focusing on creating management systems and collaborative projects. Work independently while participating in an engaging team environment.
Manager leading a distribution engineering team for infrastructure projects across British Columbia and Alberta. Focusing on team development, project delivery, and process improvement in a hybrid work model.
Senior Engineering Manager leading high - performing teams and driving AI solutions at TD. Responsible for engineering strategy, tooling, and automation in a collaborative tech environment.
Programmer Analyst developing Smart Grid software to improve reliability and efficiency. Collaborating across teams to analyze and maintain applications in a changing energy landscape.
Internship role supporting software implementation for clients at Teknisa, focusing on account/tax software. Seeking a proactive engineering student, graduating after 2027.
Maintenance Technician I preparing tools and parts for calibration and maintenance in Kundl. Handling maintenance tasks and managing spare parts inventory as part of a skilled team.
Sr Engineering Specialist leading team in cleaning machine maintenance and parameter settings. Focused on preventive maintenance for cleanroom equipment at Seagate.
Engineering Specialist responsible for assembling, aligning, and integrating sputtering equipment in Singapore. Collaborating closely with engineering teams and adhering to safety protocols in a cleanroom environment.
ServiceNow Developer configuring ITSM modules and maintaining workflows for Sonova's global platform. Collaborating with IT teams and supporting users across various initiatives.
Engineering intern supporting the technical department in project management for tourist attractions at Grupo Iter. Involves project analysis, specifications, and maintenance management.