Product Manager at LiveRamp overseeing offline identity resolution capabilities. Collaborating cross - functionally to enhance data collaboration tools for clients and partners.
About the role
- Product Owner managing Microsoft Dynamics 365 platform for Blue Cross charity. Collaborates with teams to enhance and optimize the system for better functionality and user adoption.
Responsibilities
- Lead the development and ongoing improvement of the Dynamics 365 CRM platform across the charity.
- Work closely with colleagues across different teams to understand their needs.
- Translate these needs into clear requirements, ensuring the system delivers real value.
- Own and prioritise the product backlog, shaping the roadmap for the platform.
- Collaborate with internal teams and external partners to deliver enhancements, improvements, and fixes.
- Drive user adoption, establish best practice for CRM use and data quality.
- Help teams move away from siloed systems and spreadsheet-driven processes.
- Work collaboratively to ensure Dynamics 365 evolves and supports better ways of working, improved data insight, and stronger organisational impact.
Requirements
- Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules
- Proven experience owning or leading a CRM platform from a product, functional or solution perspective
- Experience managing product backlogs and translating business requirements into user stories or functional specifications
- Demonstrated success driving user adoption, improving data quality and influencing behaviour change
- Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment
- Confidence engaging senior stakeholders and influencing ways of working
- Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity
- Experience rolling out CRM platforms across multiple business units or complex organisations (desirable)
- Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations (desirable)
- Experience working within professional services, advisory or complex stakeholder environments (desirable)
- Awareness of wider Dynamics environments and Microsoft technologies (desirable).
Benefits
- 38 days per year, increasing to 43 with service (including bank holidays).
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
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