Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- Help Desk support role handling technical inquiries and assistance for users at BHS. Involves collaboration, problem-solving, and user onboarding.
Responsibilities
- Receive, record, and resolve technical support tickets from end users.
- Assess the severity and urgency of each support ticket, prioritizing and escalating issues as appropriate to ensure timely and efficient resolution.
- Provide guidance on the use of equipment, organizational access, and information security to new employees during onboarding and to existing staff as needed.
- Maintain records of all support tickets, including problem details, actions taken, and solutions applied.
- Prepare, format/reimage, and perform hardware maintenance for end users.
- Ensure the confidentiality of information to which you have access.
- Formally report Information Security events.
- Adhere to information classification according to the organization's policies.
- Ensure infrastructure resources are operating correctly.
- Analyze and classify IT and Information Security requests separately.
- Comply with the company's Information Security policy.
Requirements
- Incomplete or completed higher education in Computer Networks or related fields.
- Knowledge of IT support.
- Knowledge of computer networks.
- Experience in end-user support.
- AZ-900 (Microsoft Azure Fundamentals).
- MD-102 (Microsoft Modern Desktop/Endpoint Administrator).
Benefits
- Health insurance and dental coverage.
- Meal/food allowance loaded on a Flash card.
- Transportation allowance.
- Gympass / Wellhub.
- Life insurance.
- Extended maternity/paternity leave.
- Various partnerships and agreements in education, health, and leisure (universities, language schools, gyms, health clinics, etc.).
- Culture of continuous feedback, including: semi-annual reviews, one-on-ones, Individual Development Plans (IDP), and BHS Experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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