Operations Analyst I focusing on Child Support case processing for Florida Department of Revenue. Resolving case issues while supporting team members and customers daily.
About the role
- Functional SCM Application Management Consultant responsible for consultancy and support in Dynamics AX 2009/2012. Optimizing SCM processes across a complex business environment.
Responsibilities
- Provide functional application management, support, and consultancy across SCM modules in Dynamics AX 2009/2012, including:
- Inventory Management
- Procurement & Sourcing
- Sales & Distribution
- Warehouse Management
- Master Planning
- Analyse business requirements and translate them into functional specifications and system configurations.
- Lead and support functional improvements, system enhancements, and upgrade activities.
- Troubleshoot and resolve incidents, ensuring minimal disruption to business operations.
- Collaborate closely with technical teams, developers, and cross-functional stakeholders to deliver robust solutions.
- Conduct system testing (SIT/UAT), training sessions, and documentation for business users.
- Support the transition from legacy AX versions to modern Dynamics platforms where applicable.
- Ensure compliance with internal governance, change management procedures, and best-practice methodologies.
Requirements
- Minimum 5+ years’ experience working as a Functional Consultant or Application Manager within SCM modules.
- Strong, hands-on experience with Microsoft Dynamics AX 2009 and AX 2012 (functional configuration, support, process design).
- Solid understanding of end-to-end supply chain processes in medium-to-large enterprises.
- Experience with incident management, service delivery, and working within ITIL-based environments.
- Ability to perform detailed functional analysis and produce high-quality documentation.
- Proven experience working with cross-border teams and multicultural stakeholders.
- Professional-level Dutch proficiency (written and spoken) is mandatory due to stakeholder and user communication requirements.
- Excellent analytical, communication, and problem-solving skills.
- Desirable
- Exposure to Dynamics 365 Finance & Operations (F&O) is an advantage.
- Experience working in manufacturing, logistics, or retail industries.
- Understanding of integrations, interfaces, and data migration processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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