Technical Onboarding Architect optimizing customer product investment and achieving business outcomes using Autodesk solutions. Supporting onboarding services and technical guidance for customers in AECO fields.
Responsibilities
The Technical Onboarding Architect serves as a deployment coordinator, demonstrating both technical and program governance capabilities.
A Technical Onboarding Architect helps design, build, and maintain strategic fast track onboarding services and will provide technical deployment guidance and best practices to help customers adopt Autodesk Solutions.
By supporting the discovery and delivery of assisted onboarding sessions and establishing working relationships with customers, partners, and internal support teams, the successful candidate will use Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.
Demonstrate subject matter expertise of the Autodesk AECO solutions.
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology.
Deliver technical guidance based on best practices.
Support customer discovery and delivery of assisted onboarding sessions.
Help customers reduce deployment and onboarding time.
Help customers increase Autodesk Solutions usage and consumption.
Design, Build, Maintain strategic fast track onboarding service catalog and coaching catalog to increase customer success and new product adoption.
Curate and create assets to support fast track onboarding services for Architectural, Civil Engineering and Construction and Autodesk AECO Product Solutions.
Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges.
Collaborate across multiple with internal teams to drive deployment efforts with customers.
Requirements
5 – 6 years Architecture, Civil Engineering & Construction or related field experience
Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows
Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering
Expert knowledge of Autodesk Revit, Civil3D and/or Autodesk Construction Cloud in a production Environment
Proven ability to be flexible and learn quickly in a fast-paced environment
Able to manage several projects at a time, setting the right priorities
Demonstrated ability to build and maintain strong relationships with commercial customers
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Strong content creator for both internal and customer facing audiences
Strong communicator in English and able to build relationship at all levels
Team player who enjoys supporting and interacting with other members of a shared responsibility team.
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