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BI
Hybrid Associate Director – Optimized Care Solutions, Enterprise Corporate Accounts
Posted last week
About the role
- Associate Director building executive relationships in healthcare systems for Baxter. Driving strategic collaborations and portfolio alignment to enhance revenue and customer partnerships.
Responsibilities
- Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
- Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
- Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
- Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
- Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
- Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
- Support enterprise-level agreements, governance processes, business reviews, and executive briefings
- Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
- Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
- Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset
Requirements
- 12+ years of relevant experience
- Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
- Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
- Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
- Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
- Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
- Experience orchestrating cross-functional teams across complex organizations
- Bachelor’s degree required; advanced degree (MBA, MHA, MSN, or equivalent) preferred
- Relevant clinical & informatics (e.g., RN‑BC, NE‑BC, CPHIMS, Epic) are preferred
- Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time
- Experience with large integrated delivery networks (IDNs) or multi‑hospital systems preferred
- Familiarity with digital health, informatics, population health, or care transformation initiatives preferred
- History of stewarding multi-year enterprise relationships or renewals preferred
- Prior roles acting as 'voice of customer' or shaping internal strategy/roadmap based on customer insight preferred
- Ability to rapidly assimilate new product domains, technology trends, and customer environments preferred
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP)
- 401(k) Retirement Savings Plan (RSP)
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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