Sales advisor ensuring customer satisfaction through quality service and product advice. Collaborating with team members to enhance sales and improve customer experience in a retail setting.
About the role
- Collections Counselor II managing collection and recovery activities for consumer and small business loans. Responsible for all communications and compliance during collection processes.
Responsibilities
- Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.
- Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.
- Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity.
- Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.
- Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.
- Monitor charged-off loans and Bankcards and provide monthly reporting.
- Prepare and distribute all reports related to collections.
- Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.
Requirements
- 2 or more years of experience in collections
- High School Diploma/G.E.D.
- Possess a basic knowledge of consumer and small business loans and credit cards.
- Possess general office skills including proficiency in Microsoft Office.
- Demonstrate good verbal and written communication skills.
- Possess strong sales ability to tactfully resolve delinquent accounts.
- Possess excellent organizational skills.
- Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards.
Benefits
- Targeted starting hourly range (based on experience): $21.99-$25.87
- Incentive and commission compensation may be awarded for eligible roles
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
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