Account Consultant II managing client relations at Horizon Blue Cross Blue Shield. Focused on client acquisition, service, and managing accounts in the health insurance sector.
About the role
- Providing 2nd level technical support for customers and partners at a SaaS company in Pune. Interacting with engineering and operations teams to solve high profile technical issues.
Responsibilities
- Providing 2nd level technical support to customers and partners
- Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team
- Reproducing customer issues, file bug reports and coordinate the delivery of fixes.
- Analysing and collecting customer data: log files, Java stack traces, thread dumps,
- Authoring knowledge base articles and driving internal knowledge sharing
- Working off routine hours on occasion
- Should be ready to work in a 24*5 shift environment.
Requirements
- Hands-on experience with Java or Python.
- Good understanding of Relational Databases Hands-on experience in writing SQL queries
- Good understanding of JSON and web services-based API’s. Hands-on experience with log analysis tools such as Kibana.
- Ability to understand our business applications quickly.
- 4+ years in Level 2 support in a SaaS company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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