Employment Security Representative providing job placement assistance and career counseling for Broward County residents. Supporting workforce development through training and employment opportunities.
About the role
- Client Principal leading strategic accounts at Appvia, a cloud-native consultancy aiding organizations in cloud solutions. Engaging with clients on cloud migration and AI enablement programs, ensuring long-term partnerships.
Responsibilities
- You will own the relationship with one or more strategic accounts, working on various projects from cloud migration and automation to platform engineering and AI enablement programmes and will ensure that Appvia becomes a trusted, long-term strategic partner.
- This role is also billable and will play a key part in shaping Appvia’s future client engagement model and the evolution of a wider Client Solutions function.
- Act as the senior lead contact for the client account: establish, nurture and deepen relationships at executive and senior stakeholder level.
- Understand the client’s business drivers, cloud strategy, pain-points (cost, governance, developer productivity, time-to-market), and position Appvia’s value accordingly.
- Develop account growth plans: identify and prioritise new opportunities, coordinate with sales/pre-sales, define proposals, and support contract negotiations.
- Monitor health of the account: satisfaction metrics, retention, usage of our platform/services, referenceability.
- Oversee the portfolio of projects/engagements within the account: ensure governance, appropriate resourcing, milestone adherence, risk/issue management, budget/margin tracking.
- Provide technical oversight: ensure architectural integrity, alignment with cloud best-practices (governance, security, platform engineering), quality of deliverables and alignment to client strategy.
- Act as an escalation point for major delivery issues, guiding resolution, and maintaining client confidence.
- Translate technical delivery into business outcomes: e.g., developer productivity uplift, cost savings, faster release cycles, governance/compliance improvements. Use metrics to track value delivered.
- Develop and present value-case updates, account reviews, roadmap presentations to the client leadership.
- Identify new product/service offerings that match the client’s next-phase needs (for example: AI accelerator, cost optimisation, internal dev-platform, Kubernetes automation) and help position them.
- Lead internal lessons-learned and continuous improvement: capture what works in the account, feed improvements back into Appvia’s offering.
- Work cross-functionally: with sales/pre-sales, product teams, consulting/engineering, finance, and marketing/referrals to ensure the account’s growth and delivery success.
- Mentor more junior engagement/delivery leads within the account (or across accounts) to build a delivery organisation that scales.
- Contribute to Appvia’s thought leadership: participate in client workshops, speak at customer events, contribute case-studies or white-papers (optional but preferred).
Requirements
- You are a senior consultancy leader with a strong technical grounding, exceptional stakeholder presence, and proven experience developing and growing strategic technology accounts.
- You thrive in client-facing roles where you can influence outcomes, lead complex programmes and own the success of long-term partnerships.
- Comfortable in a fast-moving, growth-oriented environment (Appvia is a scaling consultancy) and able to adapt to evolving client needs and service models.
- A proactive, “get-things done” mindset who is able to take ownership of client outcomes and drive through ambiguity.
- Strategic thinker with execution focus, able to map business strategy to technical roadmap to delivery plan.
- Customer-centric orientation: someone who is able to prioritise client value, anticipate needs, build trust and long‐term partnerships.
- Technical curiosity and continuous learner who can stay ahead of cloud trends, platform engineering best practices, AI/data developments.
- Collaborative style with the ability to work across internal teams, influence without direct authority, build shared ownership.
- 8+ years’ experience in cloud consulting, technical delivery leadership, digital transformation or account ownership.
- Strong understanding of cloud platforms (AWS, Azure), platform engineering, DevOps, governance, cost optimisation and developer enablement.
- Proven success managing large/complex enterprise accounts or portfolios in a consultancy/professional services environment.
- Experience leading multi-stream technical engagements with accountability for delivery quality, forecasting, margin and commercial growth.
- Confident communicating with leadership level stakeholders, able to articulate technical concepts in business terms and influence decisions.
- Skilled in building and executing account growth plans, identifying opportunities and supporting proposals or pre-sales activity.
- Strong leadership, communication and interpersonal skills, able to command a room, build trust quickly and manage conflicting priorities.
- Desired: Experience producing client case studies, testimonials, interviews and value realisation reports, to support sales and marketing campaigns.
- Desired: Experience with regulatory, large-scale, or highly complex environments (public sector, finance, insurance).
- Qualifications: Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.:
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Cybersecurity Architect Expert - (SC-100)
- AWS Solutions Architect Professional
- AWS Certified Advanced Networking – Specialty
- Certification in Kubernetes administration is desirable:
- Certified Kubernetes Administrator (CKA)
- Certified Kubernetes Security Specialist (CKSS)
Benefits
- Flexible working with core hours of 10-4pm because we know life happens outside of work
- Hybrid working - only one compulsory office day per month
- 25 days’ holiday a year, plus bank holidays
- An additional day off for your birthday
- Enhanced maternity and paternity to full pay
- Workplace Nursery Benefit to help working parents
- Full Private Healthcare cover for you with partners and children covered 50%
- Death in Service
- Cycle to Work scheme
- Electric Car Scheme
- Pension plus a salary sacrifice option for even greater savings
- Employee Assistance Programme
- Free hygiene products available in the London office
- Free therapy through AXA
- Access to the Headspace App
- Trained Mental Health First Aiders
- Learning budget of £1,000 a year
- Your own MacBook Pro while you work at Appvia
- Dog friendly office
- Wear what makes you comfortable
- Free snacks in the office
- Pool table & ping pong table
- Regular team socials, board game nights, industry meetups and more!
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