Process Engineer designing engineering solutions for manufacturing processes at HP. Collaborates with teams to achieve production standards and develop innovative solutions.
About the role
- Technical Product Support Engineer at Applied Materials ensuring optimal performance of semiconductor equipment. Collaborating with global teams and managing engineering system support across Taiwan locations.
Responsibilities
- Provides systems support for engineering systems in applications or reliability labs.
- Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
- Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software, or processes
- Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
- Supports GPS in the generation of documentation such as CENs and BKMs.
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
- Presents at the engineering level.
Requirements
- Minimum 5 years in the semiconductor industry, preferably with deposition (CVD, ALD, PVD) and etching processes
- Experience supporting TSMC customers is a strong plus
- Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution.
- Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers.
- Ability to support 30% domestic travel across Taiwan customer sites and up to 15% international travel.
Benefits
- Supportive work culture
- Health and wellbeing programs
- Personal and professional growth support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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