Field engineer for commissioning building materials equipment worldwide. Responsible for staff training, support in customer operations, and technical documentation.
About the role
- Technical Product Support Engineer delivering advanced technical support for semiconductor equipment at Applied Materials. Collaborating globally to ensure optimal fleet performance and manage escalations.
Responsibilities
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades
- Acts as intermediary and field escalation focal point between customer and Business Unit by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability
- Reporting will also include process data and I/W spending analysis
- Supports GPS in the generation of documentation such as CENs and BKMs
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans
- Presents at customer level. Ensures field implementation
Requirements
- Minimum 5 years in the semiconductor industry, preferably with Applied Materials’ 300mm platform modules (ETCH, DSM, MDP, or FEP)
- Experience supporting TSMC customers is a strong plus
- Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution
- Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers
- Ability to support 30% domestic travel across Taiwan customer sites and up to 15% international travel
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- programs and support that encourage personal and professional growth
- care for you at work, at home, or wherever you may go
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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