Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- IT Engineer overseeing daily IT functions and support for AngelList. Ensuring smooth IT operations and employee access management across various platforms and tools.
Responsibilities
- Own day-to-day IT operations, including employee onboarding, offboarding, and access management across Google Workspace, Rippling, 1Password, and Slack.
- Troubleshoot and resolve IT issues independently, serving as a reliable resource for employees.
- Execute on MDM and endpoint management, maintaining security policies and device compliance.
- Manage SaaS platforms, including license tracking, access reviews, and vendor coordination.
- Maintain and improve IT documentation, playbooks, and runbooks.
- Own cross-functional projects as assigned, coordinating with engineering, security, and ops teams.
- Manage office IT infrastructure and AV equipment as needed.
Requirements
- 3-5+ years of experience in IT operations, systems administration, or similar roles.
- Hands-on experience with Google Workspace, Slack, and common SaaS tools.
- Solid understanding of identity and access management.
- Strong troubleshooting instincts and a bias toward solving problems without escalation.
- Reliable and organized – someone who follows through without needing reminders.
- Clear communicator who can work across teams and explain technical issues simply.
- Experience in automation and scripting to reduce manual work and improve efficiency.
- Experience with Rippling, Slack Grid or n8n.io is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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